Ferrocarrils de la Generalitat de Catalunya
Software helps Ferrocarrils de la Generalitat de Catalunya achieve high customer satisfaction ratings
Ferrocarrils de la Generalitat de Catalunya (FGC) deployed AVEVA software for automation (SCADA/HMI) to implement a new industrial monitoring system without interrupting existing train and station services such as ticket machines, escalators and access control. The goal was to remotely manage all rail operations (ticket sales, door opening and closing, lighting, etc.) while maintaining the high standards of excellence and reliability required. With AVEVA, FGC centralized monitoring in a single control center, streamlined service and emergency management, and continues to achieve high levels of customer satisfaction despite the growing number of automated processes managed over the network.
Testimonials
FAQ
How can a SCADA solution be deployed without interrupting railway operations?
Deploying an AVEVA SCADA solution in a live railway environment relies on a phased migration, one piece of equipment at a time, with temporary coexistence alongside existing systems. Ferrocarrils de la Generalitat de Catalunya installed the new industrial supervision system this way without disrupting ticket machines, escalators or access control. This approach ensures continuity of passenger service while modernizing the control infrastructure toward a centralized, scalable architecture.
Which railway processes can be controlled through a SCADA solution?
An AVEVA SCADA solution makes it possible to remotely control almost all of a station's processes: ticket sales, door opening and closing, lighting, ventilation, access control and auxiliary systems. Centralizing them in a single control center streamlines the management of routine services as well as emergencies. Operators have a real-time overview of the entire network, improving responsiveness, passenger safety and the overall quality of rail service.
Why centralize railway supervision in a single control center?
Centralizing in a single control center provides a consolidated view of the network, eliminates information silos and speeds up decision-making during incidents. For FGC, this approach streamlined the management team's ability to control all processes, reduced operating costs and maintained high levels of customer satisfaction despite the steady increase in automated processes. Centralized industrial supervision is now a standard in modern transport infrastructure.
How can high customer satisfaction be maintained despite growing automation?
Automation only succeeds when it is backed by reliable industrial supervision and proactive incident management. The AVEVA SCADA solution deployed by FGC ensures the availability of passenger-facing equipment (ticketing, doors, lighting) while enabling rapid intervention in the event of an anomaly. This combination of controlled automation and human responsiveness is what allows FGC to achieve high customer satisfaction ratings, even with a growing number of automated processes.
What operational benefits does a SCADA solution bring to a railway operator?
An AVEVA SCADA solution significantly reduces operating costs through remote management, improves operational responsiveness and streamlines the decision-making chain in the control room. For Ferrocarrils de la Generalitat de Catalunya, it centralized the supervision of all stations in a single center, simplified the control of day-to-day operations and raised the overall level of passenger service, without increasing headcount.