Sabesp
Sabesp optimizes its water network management with AVEVA PI System
Sabesp, one of the world's largest sanitation companies, serves 28 million customers through a pipeline network crossing rugged, high-altitude terrain. The complexity of the system and the relative scarcity of water resources demand a particularly high level of operational efficiency. Deploying AVEVA PI System, complemented by AVEVA PI Vision, enabled the operator to continuously collect data from its pipeline network and pumping stations and deliver it to engineers and managers through intuitive web displays. Teams now anticipate incidents instead of reacting to them and fine-tune their interventions with unprecedented precision. The benefits for customers are considerable: water shortages have fallen from 14% to just 5%, while customer satisfaction has risen from 67% to 84%. Sabesp thus demonstrates that fine-grained data management can durably transform a large-scale public utility.
Testimonials
FAQ
How does AVEVA PI System improve a water network serving 28 million customers?
Sabesp operates a complex network crossing rugged, high-altitude terrain to serve 28 million customers. AVEVA PI System continuously collects data from pipelines and pumping stations, while AVEVA PI Vision presents this information to engineers and managers through intuitive web displays. This real-time visibility turns reactive operations into proactive management of a large-scale public utility facing major geographic constraints.
How can water shortages be reduced from 14% to 5% thanks to AVEVA?
The reduction in shortages from 14% to 5% at Sabesp results from the early detection of network anomalies, optimized pumping and fine-tuned resource allocation made possible by AVEVA PI System and PI Vision. Teams anticipate supply disruptions and adjust operations with unprecedented precision. In a region where water resources are limited, this performance is strategic for the quality of life of millions of users.
Why did customer satisfaction rise from 67% to 84% at Sabesp?
The increase in customer satisfaction from 67% to 84% is a direct result of the greater reliability of Sabesp's water service. Fewer shortages, improved network pressure and faster incident resolution thanks to AVEVA PI Vision translate into a transformed user experience. For a public utility, this measurable improvement in satisfaction is an industrial performance indicator as important as technical KPIs.
What role does AVEVA PI Vision play in empowering a water utility's engineers?
AVEVA PI Vision provides Sabesp's engineers and managers with customizable web dashboards, accessible from any device. Rather than waiting for IT reports, teams build their own analyses, explore data and identify optimization levers. This data-driven autonomy transforms the corporate culture and speeds up operational decision-making, a major asset for a utility managing such a vast and complex network.
How can 100% reliable water supply be ensured on rugged terrain?
Sabesp operates on rugged, high-altitude terrain where gravity, climatic conditions and the dispersion of assets complicate operations. AVEVA PI System centralizes monitoring of the entire network and makes it possible to anticipate failures before they affect users. This predictive approach, combined with real-time visualization through PI Vision, brings Sabesp closer to its goal of 100% reliability, demonstrating that data management is a pillar of performance for modern public utilities.