Privacy policy Factory Software Group

Factory Software Group (the “Group”) is committed to protecting your personal data and respecting your privacy.

 

This Privacy Policy explains how personal data is collected and processed by Factory Software Group (France), as well as its affiliated entities operating within the European Economic Area (EEA), including Factory Software (France), Aveva Select Benelux B.V. (the Netherlandands) and Wonderware Scandinavia A.B. (Sweden).

 

Depending on the nature of your interaction, these entities may act as independent or joint data controllers within the meaning of applicable data protection laws.

 

This Policy describes the purposes for which your personal data is collected and used, the legal bases for such processing, the measures implemented to ensure its security, and the ways in which you can exercise your rights.

 

For more information on personal data protection, you may consult the website of the French supervisory authority (CNIL) at www.cnil.fr or the competent authority in your country of residence.

 

 

1. Identity of the Data Controllers

 

This Privacy Policy applies to all entities of the Group operating within the European Economic Area (EEA).

 

Depending on your interaction, your personal data is processed by one or more of the following entities acting as independent or joint data controllers within the meaning of Article 26 GDPR:

 

• Factory Software Group SAS – 19 rue Albert Einstein 77420 Champs-sur-Marne (France)

• Factory Software S.A.S. – 19 rue Albert Einstein 77420 Champs-sur-Marne (France)

• Aveva Select Benelux B.V. – Minervum 7139, 4817 ZN Breda (The Netherlands)

• Wonderware Scandinavia A.B.– Hyllie Vattenparksgata 12C, 215 32 Malmö (Sweden)

 

For certain processing activities (e.g. website management, CRM, marketing), these entities act as joint controllers. For any questions, you may contact: rgpd@factorygroupe.fr

 

 

2. Categories of Data Collected

 

We may collect the following categories of personal data:

• Identification data: first name, last name
• Contact details: email address, phone number
• Professional data: job title, company name, address, company registration number
• Interaction data: requests submitted via forms, communications
• Website usage data: IP address, browsing behavior, cookies
• Recruitment data: CV, application details
• CRM data: history of interactions, requests, support tickets
• Marketing interaction data:
  • marketing emails sent, delivered, opened or rejected;
  • licks on links contained in marketing emails;
  • downloads of documents and marketing materials;
  • webinar registrations and attendance;
  • interactions with forms, landing pages and chatbots;
  • participation in marketing campaigns and workflows.
• Profiling and engagement data:
  • lead scores;
  • marketing qualification criteria;
  • segmentation categories;
  • records of commercial and marketing interactions;
  • interest indicators derived from interactions with webistes, emails and content.

 

We only collect data strictly necessary for the purpose described below.

 

 

3. Purposes and Legal Bases

 

Your data is processed for the following purposes: 

 

Purpose	Legal basis
Responding to contact requests	Legitimate interest
Managing client and prospect relationships	Legitimate interest
Performing contracts and support services	Contractual necessity
Conducting marketing communications (B2B)	Legitimate interest
Managing recruitment processes	Legitimate interest
Website analytics and improvement	Consent
Targeted advertising	Consent
Compliance with legal obligations	Legal obligation
Email engagement tracking and campaign performance measurement	Legitimate Interrest (B2B) Consent where required by applicable law
Lead scoring, prospect qualification and sales priorization	Legitimate Interrest
Marketing automation and workflow management	Legitimate Interrest Consent where required
Customer and prospect segmentation	Legitimate Interrest

 

We ensure that our legitimate interests do not override your fundamental rights and freedoms.

 

 

4. Data Collection Methods

 

Your personal data may be shared:

• CRM providers (including Microsoft Dynamics);
• Marketing automation providers (including HubSpot);
• Webinar and event management providers (including Livestorm);
• Digital marketing and advertising agencies;
• Analytics and performance measurement providers.

 

These providers act either as processors or independant controllers depending ont the services provided and are contractually bound to comply with applicable data protection laws.

 

 

5. Mandatory Information

 

Fields marked with an asterisk in our forms are mandatory.

 

Failure to provide such information may prevent us from processing your request.

 

 

6. Data Retention Periods

 

We retain personal data only for as long as necessary:

• Prospects: 3 years from last contact
• Clients: duration of relationship + applicable legal retention
• Recruitment data: up to 2 years after last contact
• Cookies: maximum 13 months
• Technical logs: up to 12 months

 

7. Recipients of Data

 

Your personal data may be shared with:

• IT hosting providers

• CRM and marketing solution providers

• Communication tools providers

• Recruitment service providers

• These processors act strictly on our instructions and are contractually bound to ensure security and confidentiality. We do not sell your personal data.

 

 

8. International Data Transfers

 

Personal data is primeraly hosted within the European Economic Area. Certain service providers may nevertheless access or process personal data from countries outside the EEA, including the United States.

 

Where such transfers occur, we implement appropriate safeguards including:

 

• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
• Additional technical and organizational measures

 

9. Cookies Policy

 

Information related to your browsing may be recorded in files called "Cookies" when you visit our websites. We primarily use cookies to enhance and analyze your experience on our website for marketing purposes. Because we respect your right to privacy, you can choose not to allow certain types of cookies. Blocking certain types of cookies may negatively impact your experience on our websites and limit the services we can provide.

 

Types of cookies used:

• Strictly necessary cookies
• Analytics cookies
• Personalization cookies
• Advertising cookies

 

Consent

 

Non-essential cookies are only placed after obtaining your explicit consent via our cookie banner. You can accept, refuse, or customize your choices at any time.

 

Cookie retention

 

Cookies are stored for a maximum duration of 13 months.

 

Managing preferences

 

You can modify your choices at any time via:

• The cookie management tool on our website
• Your browser settings
  
  

Email tracking technologies

 

In addition to website cookies, we use tracking technologies embedded in marketing emails, including tracking pixels and tracked links.

 

These technologies enable us to determine:

• whether an email has been opened;

• when it was opened;

• whether links contained in the email have been clicked;

• how recipients interact with our communications.

 

The information collected may include:

• email interaction data;

• IP address;

• approximate geographic location;

• browser and device information;

• campaign engagement metrics.

 

This information is used to measure campaign effectiveness, improve our communications, segment contacts, conduct lead scoring and support sales follow-up activities.

10. Data Security

 

We implement appropriate technical and organizational measures, including:

• Encrypted connections (HTTPS)
• Access restrictions
• Secure hosting within the EEA
• Internal policies and staff training

 

11. Profiling and Automated Decision-Making

 

We may use profiling ( techniques to assess the level of interest and engagement of prospects and customers).

 

Such profiling may be based on:

• website visits;
• downloads of content;
• webinar participation;
• email opens;
• clicks on email links;
• form submissions;
• previous interactions with our sales and marketing teams.

 

These activities may result in the allocation of a lead score and the categorization of contacts into specific marketing or commercial segments.

 

The purpose of such profiling is to:

• improve the relevance of communications;
• prioritize commercial follow-up activities;
• personalize marketing campaigns;
• optimize the customer experience.

 

No decision producing legal effect or similarly significant effects is taken solely by automated means.

 

 

12. B2B Prospecting Data

 

 

Such data is used exclusively for professional prospecting, business development and customer relationship management purposes.

 

 

 

13. Your rights

 

In accordance with the GDPR, you have the following rights:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction
• Right to object
• Right to data portability
• Right to withdraw consent at any time

 

You may exercise your rights by contacting: rgpd@factorygroupe.fr

 

You also have the right to lodge a complaint with a supervisory authority.

 

In France, this authority is: CNIL – www.cnil.fr. You may also contact the authority in your country of residence.

 

 

14. Data Protection Officer

 

You can contact our Data Protection Officer at: rgpd@factorygroupe.fr

 

 

15. Updates

 

This policy may be updated periodically to reflect legal, technical, or business developments.